Direct Technical Assistance by Ned Morris
Fast, Secure Remote IT Assistance
Official remote support portal. Connect directly with Ned for 1-click technical assistance with zero manual IP setup, relay configuration, or software installation required.
Windows SmartScreen NoticeCommon for First-Time Users
If Windows displays a blue “Windows protected your PC” message after opening, click More info, then click Run anyway.
Click 'Accept' below when Ned connects. You maintain full control over your keyboard and mouse.
How Your Remote Support Works
Designed for ease of use. You don't need to know any IP addresses, port numbers, or server settings. Everything is configured into the file.
Download & Run
Click the Download button above and open the downloaded application. No complex installer, no admin passwords, and no system files modified.
Share Your ID
When the app opens, you will see a unique 9-digit Support ID on your screen. Read or text this number to Ned to locate your desktop on our private server.
Authorize Session
A connection prompt will appear showing Ned's request. Click 'Accept' to grant access. You watch everything live on your monitor and can disconnect anytime.
Ready to get started?
Download the Windows client now and contact Ned to connect.
Security & Trust Built In
We understand how personal your computer is. That's why our support solution is engineered for absolute transparency, privacy, and user consent.
End-to-End Encrypted
Every session is secured using state-of-the-art asymmetric public key cryptography and symmetric stream cipher encryption. Interception by third parties, ISPs, or network snoopers is mathematically impossible.
You Remain in Control
Ned cannot connect without your explicit approval. You see your mouse moving and all actions on screen in real time. You can override mouse input or click 'Disconnect' at any moment to instantly terminate the session.
Private Self-Hosted Server
Unlike commercial software (TeamViewer, AnyDesk) that routes through corporate cloud servers, our traffic is handled exclusively by our private, dedicated support server. No corporate tracking or data selling.
Zero Lingering Background Access
The software runs as a portable utility without installing persistent background daemons or backdoors. When you close the app window, all remote access is completely severed.
Cryptographic Verification Fingerprint
Our client connects exclusively to this verified public key and relay host:
Downloads for Mac, Android & Linux
Need support on an Apple Mac, Android tablet, or Linux workstation? Choose your operating system below to download the official client.
macOS
Compatible with macOS 10.15 Catalina through latest macOS Sequoia. Available for Apple Silicon and Intel Macs.
Android
Compatible with Android smartphones, tablets, and devices running Android 6.0+.
Linux
Compatible with Ubuntu, Debian, Fedora, Arch, and derivatives (X11 & Wayland).
chmod +x to execute.Manual Server Setup (For Non-Windows or Existing Installs)
If you already have RustDesk installed on a Mac, phone, or Linux PC, open Settings → ID/Relay Server and enter our server details below:
Common Questions & Answers
Everything you need to know about safety, permissions, and how remote support works.
Need Help or Ready to Connect?
Have a question before connecting, or experiencing computer trouble? Reach out to Ned directly via email to coordinate and start your remote assistance session.
Direct IT Support Contact
Send an email with your issue description or session request.